uTrader Customer Support Service
Since customer support service plays an important role in the overall binary options trading process and is, in a sense, the first line of defence, it is very important to maintain the quality.
In our uTrader broker review, we found that this brokerage provides several different communication channels.
Therefore, South African traders can use an email communication via [email protected], Skype communication as well as phone and live chat.
Phone numbers for Canada, the UK and Australia are given at the bottom of their site.
According to information on their site, their customer support service is available around the clock.
However, prior to contacting their customer support service, we advise traders to make an effort and go over their detailed FAQ section as well as the entire Education tab.
The education tab is truly detailed and contains an assortment of fantastic materials such as binary eBook, glossary, beginner’s materials, the section for advanced traders as well as top uTrader’s analysts.
Additionally, plenty of useful info can also be found under Trading Instruments tab which will provide various news concerning markets, underlying assets, finances as well as economic calendar and asset price live chart.
uTrader Banking Info
Lastly, our uTrader broker review will conclude with the info concerning their banking policy.
It would seem that both deposits and withdrawals and simple as well as safe with this broker. They also provide South African trades with several different payment methods and those include:
- Bank transfer
- E-wallets: Money.Net, Neteller, OK Pay, WebMoney and Skrill
- Credit cards: MasterCard and Visa
We have also noticed that even though the minimum deposit with this brokerage is set at $200, the minimum deposit for their Start account is $300.
To initiate the withdrawal, traders will first have to submit the withdrawal request which is usually processed within 2 working days.
The minimum withdrawal amount is set at $25 yet, prior to confirming the withdrawal, the broker may ask traders to submit additional paperwork so as to confirm their identity.
First withdrawal in a month is free of charge with every additional one costing $12. Credit card and e-wallet withdrawals are free of charge.
However, traders should know that wire transfers are charged a $25 processing fee as well.